Privacy Policy
Your Data, Respected.

1. Who we are

This Privacy Policy explains how Trouve Marketing Solutions (“Trouve”, “we”, “us”) collects, uses and protects personal data when you visit our website or use our services. We process personal data in line with the Data Protection Act, 2019 of Kenya. Contact: Trouve Marketing Solutions, Nairobi, Kenya. Email: hello@trouvemarketingsolutions.com. Phone: 0702 476 038.

2. Personal data we collect

We collect information you give us directly and limited information collected automatically:

• Enquiry and booking details: your name, email address, phone or WhatsApp number, company, the service you are interested in and any information you share about your business goals.
• Newsletter sign-ups: your email address.
• Payment references: M-Pesa transaction details needed to confirm payment. We do not store your M-Pesa PIN or card details.
• Technical data: basic information such as browser type, device and pages visited, collected through cookies and similar technologies.

3. How we use your data

• To respond to enquiries and schedule strategy sessions.
• To prepare proposals, deliver services and manage our relationship with you.
• To confirm payments and keep accounting records.
• To send newsletters or updates you have asked for, which you can unsubscribe from at any time.
• To keep our website secure and improve how it works.

4. Legal basis

We process personal data with your consent, to take steps at your request before entering a contract, to perform a contract with you, to comply with legal obligations, and for our legitimate interests in running and improving our business.

5. Sharing your data

We do not sell personal data. We share it only with trusted service providers who help us operate, such as website hosting, email and payment providers, and only as needed to provide our services, or where the law requires it.

6. Data retention

We keep personal data only as long as necessary for the purposes above, including to meet legal, accounting and reporting requirements, and then delete or anonymise it.

7. Your rights

Under the Data Protection Act, 2019 you have the right to be informed, to access your personal data, to object to processing, to correct inaccurate data and to request deletion of false or misleading data. To exercise these rights, email hello@trouvemarketingsolutions.com. You may also lodge a complaint with the Office of the Data Protection Commissioner of Kenya.

8. Cookies

Our website uses essential cookies to function and may use analytics cookies to understand how visitors use it. You can control cookies through your browser settings.

9. Security

We use reasonable technical and organisational measures to protect personal data against loss, misuse and unauthorised access.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page with the date it was last updated.